Binding Machine.com your low price binding specialists
Sales:800.713.8879 CustomerService:800.323.4307 Fax:847.996.0610
Laminator.com, Identification Equipment & Supplies, Lake Forest, IL
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  Binding Machines
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      VeloBind Supplies
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      Thermal Binding Covers
      AccuBind Pro Binding Strips
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      Pre-Punched Binding Paper
      Wire Binding Spools
  Binding Covers
      Clear Covers
      Linen Weave Twill Covers
      Regency Covers
      Leatherette Covers
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      LaserJet Photo Imprintable
      Poly-Leather Grain Covers
      Sand Embossed Covers
  Binding Accessories
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  Laminating Film
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      Laminator Cabinets
      Slot Punches
      Corner Rounders
      Easel Backs
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      Rotary Trimmers
      Guillotine Cutters
      Stack Cutters
      General Purpose
  Internet Specials
  FAQ and Site Policy
  Privacy Policy
 
 

Frequently Asked Questions- BINDINGMACHINE.COM

About BindingMachine.com!

BindingMachine.com and its sister website Laminator.com have been an online shopping solution for Binding and Laminating users for just over 3 short years. Brick and Mortar wise our binding and laminating experts have over 90 years combined experience in the binding and laminating field. Tens of thousands of clients have placed over 170,000 orders on our websites in the 5 short years we have been online. Our clients have come to appreciate our vast knowledge and expertise in the binding and laminating field as well as our unbeatable low prices on quality binding systems and supplies. Please take advantage of our knowledge and low prices when it comes to ordering your binding system or binding supplies.

What is the BindingMachine.com return policy?

BindingMachine.com will accept returns on MACHINES for up to 21 days from the date of purchase. On Supplies, returns will be accepted for up to 14 days after the date of purchase on UNOPENED Supplies only. You must notify BindingMachine.com of your intent to return merchandise by phoning 1-800-323-4307. All items must be returned in their original packaging. There will be a 20% restocking fee charge and the customer will be responsible for the returned freight charge. If the wrong merchandise was ordered and is unopened we will gladly exchange that merchandise for the correct product. The buyer is responsible for the additional shipping charges incurred. If you have any questions regarding our return policy please contact our customer service department at 1-800-323-4307.

What is meant by LOWEST PRICES GUARANTEED?

BindingMachine.com guarantees the lowest available pricing on your machine and supply purchases. We constantly check our competitor's websites to make sure we are the lowest price option for what you wish to purchase. Instead of making you spend your valuable time comparing prices all over the web we just offer you the lowest price to begin with. Occassionally we do miss a price or two so we offer to refund the price difference to you. You DO NOT need to send several e-mails to get your money back. A quick call to 1-800-323-4307 with the name of our competitor that has a lower price and the difference will be refunded.

BindingMachine.com Price Match Policy?

BindingMachine.com will match any competitor's price. Once again just make a quick phone call to our toll free number at 1-800-323-4307 with the competitors website and we will ensure you receive the price match.

BindingMachine.com Privacy Policy?

At no time will BindingMachine.com ever share or sell your information to anyone. It is our policy to not solicit you with future emails from our company. Occasionally, we will send out a letter offering you additional savings.

BindingMachine.com Sales Tax Policy:

Sales Tax is charged in Illinois. Taxes must be charged on all Banner American Manufactured Laminators and Ledco Manufactured Laminators shipped to California. This is due to a law the State of California has instituted. Please let us know if your organization is tax exempt.

BindingMachine.com Purchase Order Policy:

We accept Purchase Orders from Schools and Government Organizations. Purchase Orders from Companies will be accepted after receiving approval from our accounting department. Please call 1-800-323-4307 to request credit approval.

BindingMachine.com Shipping Policy?

BindingMachine.com ships by standard UPS ground shipping. BindingMachine.com calculates shipping directly from the UPS website. When you click the "calculate freight button" our site goes to the UPS Shipping Website to determine your shipping charges. UPS adds an additional charge for residential delivery as well as a surcharge for delivery's that are a long distance from the UPS hub. I am always baffled at websites that can calculate your freight charges without knowing your zip code. Next Day Air AM, Next Day Air, 2nd Day Air and 3 Day expedited shipping choices are also available at time of checkout.  Cut off time for expedited shipments are 3pm CST. Orders that are received after 3pm will ship out the following business day.  We RECOMMEND that you call us at 1-800-323-4307 with your order if you need expedited shipping. Items too large for UPS to ship are shipped by Truck. **Note shipping times are calculated based off business days (Monday through Friday); for Saturday delivery, you must call. Shipping times do not include the day the order was purchased. If you are unsure about a shipping time and need more information, please contact customer service at 800-323-4307.**

BindingMachine.com Shipment Tracking Information?

An email containing your tracking information will be sent to you. In some instances your merchandise will be shipped from different locations so do not be alarmed if all of your products do not arrive on the same day. You may also check the status of your order by revisiting BindingMachine.com and clicking on the order status button on the homepage. To make order checking easier we recommend that you add us to your favorites.

BindingMachine.com Mini Shopping Cart?

You will notice a "mini" shopping cart on the right side of our website when you place an item in your shopping cart. This feature was designed to make your shopping experience easier. You can choose many different colors or sizes of supplies without having to go back and forth to a shopping cart page. No need to hit the back button to make sure you ordered a certain color or size. Your "mini" cart will always be with you.

BindingMachine.com Supply Credit?

You will notice that BindingMachine.com offers a supply credit with selected machines. This supply credit is meant to be used and applied to the current order and CANNOT be saved for a later date. Shipping is charged on free supplies.

BindingMachine.com Complaint Dept.?

Although we do try our very best we do make mistakes. If we have failed to provide you with the customer service you deserve please call us at 1-800-323-4307 and give us an opportunity to correct the situation.

BindingMachine.com Business Address?

This is a pet peeve of mine. You will notice our address is at the bottom of every website page. I can't tell you how many websites I have visited where you need to be a detective to find out where the company is located. I am sure you would like to know with whom you're doing business and where they are located. I have also posted our address below.

BindingMachine.com
27885 Irma Lee Circle Unit 105
Lake Forest, IL 60045

BindingMachine.com is a wholly owned subsidiary of Laminating and Binding Solutions, Inc.


 
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Sales: 1.800.323.4307 Laminating and Binding Solutions Inc, 27885 Irma Lee Circle Unit 105, Lake Forest, IL 60045    Copyright© Laminating and Binding Solutions Inc, 2009

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